Communicate clearly and plan for the future, business owners say

06/24/2013 | Washington Post (tiered subscription model), The

It's critical to communicate clearly with your staff, engage in long-term planning and trust your instincts, according to business owners in the Washington, D.C., area. "When you feel like something's going wrong, it is," said Urban Adventures owner David von Storch. They also emphasize the need to become active on social media and keep written records.

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