Don'ts for keeping prospects focused on your phone call

06/26/2009 | Customer Collective, The

Connection is crucial if you want to keep your prospect's attention past the first seconds of making contact, Kelley Robertson says. If you don't cater to a prospect's personal concerns, then the individual will find you and your offer irrelevant and unimportant. Robertson offers eight don'ts you should keep in mind next time you place a sales call or meet with a customer.

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