Why good leaders put substance before style

06/27/2010 | New York Times (tiered subscription model), The

Leaders are only as good as the information they're presented with, says MasterCard CEO Robert Selander. That makes it vital to assemble a team of people who possess "presence" -- an ability to communicate clearly the things they understand, and enough self-awareness to keep their mouths shut when they're out of their depth. "Some people ... will brilliantly communicate something that they shouldn't be talking about," Selander says. "Presence is knowing what to communicate, and how."

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