Market your business with excellent customer service

06/28/2013 | AdNews (Australia)

Obsessive attention to customer service propelled the success of Australian experience gifts retailer RedBalloon, says founder Naomi Simson. Her attention to customer feedback created happy customers who expanded the business from 300 customers in the first year to 300 customers per week by the third year. "If someone takes the time to give you some feedback, the least you can do is respect their time. You don't have to action everything because it's physically impossible, but you listen and you acknowledge and you say thank you," said Simson.

View Full Article in:

AdNews (Australia)

Published in Brief:

SmartBrief Job Listings for Media

Job Title Company Location
Director of Product Management
comScore, Inc
Reston, VA
Director of Account Management
Adelphic
New York, NY
Digital Ad Operations Trafficker
A+E Networks
New York, NY
Mobile App Acquisition Manager
Publishers Clearing House
New York City & Port Washington, NY
Senior Product Manager - Mobile
Publishers Clearing House
New York, NY