Column: Airlines shift focus to coach-class customers

07/1/2010 | Wall Street Journal, The

After years of financial turmoil forced airlines to make do with aging economy-class cabins, many carriers are now investing in major upgrades, including leather seats, more overhead space and individual entertainment systems. Wall Street Journal airlines columnist Scott McCartney goes behind the scenes at an American Airlines maintenance base to show how the transformation takes place.

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Wall Street Journal, The

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