Workplace social networks increase knowledge, communication

07/1/2013 | Quartz

A study of workers at a major credit card company revealed those who used an internal workplace social network communicated better and were able to find information more quickly and easily, says Paul Leonardi, a professor of communication at Northwestern University. Younger employees were more concerned about using the tool for fear of their boss seeing their posts, while older workers saw it as another technology tool, he says.

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