Book leads Mich. hospital to 90% hand-hygiene compliance

07/1/2014 | (Michigan) (free registration)

Spectrum Health in Grand Rapids, Mich., bolstered its hand-washing compliance rates from about 50% to above 90% by using an approach outlined in the book "Influencer: The New Science of Leading Change." The model was based on specifying values, cultivating skills, changing social norms, coaching others, tweaking incentives and altering the environment to support new behaviors.

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