Hospitals using "secret shoppers" to evaluate services

07/3/2008 | Chicago Tribune (tiered subscription model)

More hospitals are using mystery shoppers to evaluate the quality and delivery of medical services, to help gain the perspective of a patient and gain an edge on the competition. However, some experts say the practice diverts time and attention from real patients and can create distrust among staff at the health care facility.

View Full Article in:

Chicago Tribune (tiered subscription model)

Published in Brief:

SmartBrief Job Listings for Health Care

Job Title Company Location
Regional Director, Southeastern Region - State Affairs
America's Heatlh Insurance Plans (AHIP)
Washington, DC
Associate Manager, Regulatory Affairs
Stryker
Mahwah, NJ
Associate General Counsel
Patient-Centered Outcomes Research Institute
Washington, D.C , DC
Chief Executive Officer
CarePoint Health Plan
Jersey City, NJ
Senior Director, Research
America's Health Insurance Plans (AHIP)
Washington, DC