Finding your blind spot

07/6/2009 | Wall Street Journal, The

How you make a decision is every bit as important as what you decide, says author Tom Davenport. Leaders often take the path that's most comfortable for them, he notes, instead of relying on data and logic to help them make the call. While it's important for leaders to become more analytical, he says, they also need to realize that most other people don't base their decision-making on rational processes.

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