Travel agent says United policy will "devastate our business"

07/6/2009 | Travel Weekly

Travel industry groups, lawyers, agents and other industry insiders have been assessing the impact of the decision by United Airlines to shift credit card costs on to certain travel agencies. Meanwhile, at least one agent said he is "getting ready to go out of business" as a result of United's change. Global distribution systems, including Amadeus, Travelport and Sabre, are also considering how it will affect business. "Airlines need to be cautious about adopting policies which could potentially have a detrimental effect on travel demand," said Debbie Iannaci, a spokeswoman for Amadeus North America.

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