Column: Veteran agent recounts 35 years in the industry

07/12/2010 | Travel Research Online

Jean Kuhn, a home-based travel agent affiliated with Cruises & Tours Unlimited, recounts her time in the industry. Kuhn has spent 35 years working with travelers and suppliers and has witnessed and participated in the changing industry. She discusses the end of airline commissions, the Internet and the trend toward home-based agencies.

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