Owning up to a mistake is the best apology

07/12/2013 | eHotelier.com

The best way to apologize for a mistake is to take full responsibility for it, avoiding excuses and offering a concrete solution, Scott McDowell writes. "Being a responsible person means taking accountability when you screw up, even if it tarnishes your reputation in the short term. The bright side is that everyone's fallible; you might even come out of your mistake with a closer and more meaningful relationship," McDowell writes.

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