Column: Agents cope with the most frustrating parts of travel

07/14/2010 | Travel Research Online

Columnist Nolan Burris says that while "travel" remains "an amazing, soul-refreshing and joyous experience," "traveling" has become frustrating, irritating and dehumanizing. He defines "travel" as the time spent at the beach, at a lovely cafe or at a spa, while "traveling" involves all the hassle of getting there and getting settled. While travel agents deal mostly with the "traveling" portion, he asks how much time they spend helping their clients with the "travel" part.

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