4 keys for quickly spotting the right people for your team

07/19/2010 | SmartBrief/SmartBlog on Workforce

You can't teach people to be outgoing and friendly toward customers, but you can spot the people who already have those traits before you even begin the interview, writes Arte Nathan, the former head of HR for the Golden Nugget and its successor companies, Mirage Resorts and Wynn Resorts. How: He uses a "handshake" test -- "just walk up, smile and introduce yourself to someone and watch how they respond: If they react to the unexpected greeting with an enthusiastic smile and greeting back then it's fair to assume that's their natural style," he writes.

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