Small firms must take the plunge with technology, experts say

07/19/2013 | Kansas City Star (Mo.), The

Many small-business owners have been slow to embrace new technology and social media, but those that have taken the plunge are experiencing substantial benefits. For example, Sean Hilty, who runs an auto repair shop, has significantly reduced the time it takes him to prepare customer invoices by adopting a Web-based system. Business has increased, and his invoices now project a more professional vibe.

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Kansas City Star (Mo.), The

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