5 leadership lessons from "antennagate"

07/20/2010 | Washington Post, The

Steve Jobs' handling of the furor over the iPhone 4's signal problems is a model in both good and bad crisis management, writes Joe Frontiera. Jobs dropped the ball as the crisis emerged, Frontiera writes, but he quickly realized his error and fought back hard, and showed that sometimes an apology and an admission of vulnerability is the best way to regain the upper hand.

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