The customer service secret behind 180 Medical's success

07/21/2010 | AOL Small Business

After a motocross accident left him paralyzed, Todd Brown says, he realized that medical supplies were hard to find in his area. He started selling catheters and other equipment out of his garage, and an emphasis on compassionate customer service turned 180 Medical into one of the fastest-growing medical supply companies in the U.S.

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