The management of three, five or 20 franchise units requires a very different set of skills than operating a single outlet, according to the advice from those who have made the plunge. They stress the importance of delegating, building support systems and recruiting first-rate talent. "I need people who share my passion for the business and make it fun," said Liz McGill, who owns Get In Shape For Women locations in Massachusetts. Franchisees for brands such as Great American Cookies, Pretzel Maker and Express Oil also share their tips.
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