Blog: American excels at customer service via Twitter

07/22/2013 | Huffington Post, The

Huffington Post blogger Alan W. Silberberg turned to Twitter when the first leg of his American Airlines flight from Philadelphia to Chicago was delayed. As a result, American Airlines held the connecting flight for Silberberg and his three sons when they arrived in Chicago. "If I had not reached out through Twitter both on ground and in air, we would have arrived in Chicago with no plane to go to," he writes.

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Huffington Post, The

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