A4A: Long customs waits for airline passengers at U.S. airports are unacceptable

Airlines for America said long customs waits at U.S. airports should be rectified. "Airline passengers lose millions of hours each day waiting in exceedingly long and unacceptable Customs lines," said A4A spokeswoman Katie Connell. "Travelers should not be greeted by a frustrating, inefficient process upon entering major U.S. gateway airports like Dallas/Fort Worth." DFW Airport spokesman David Magana said: "It is a developing problem that is growing worse through the summer." He noted airport staff often provide free bottles of water and chairs to passengers waiting in hallways to enter customs lines. "It’s something we have been working on for a long time at D/FW Airport," adding that "the Customs and Border Protection people who are on the ground at Dallas/Fort Worth Airport are outstanding ... But at a certain point, their hands are tied because of funding."

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