As sales and franchises continued to increase, Shelly Sun thought everything was on the right track at her home-care company, BrightStar. But franchise-satisfaction surveys told a different story. Franchisees were frustrated with the number of new initiatives being pushed by the corporate office. "I had to learn to let go of every little process -- to say that good enough is good enough, and focus on a few of the most critical issues," Sun says.
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