But what are they really saying?

07/26/2010 | Harvard Business Review online

Beware the unspoken subtext of a conversation, Peter Bregman writes. He recounts a tense request with his wife -- ostensibly about packing a bottle of shampoo -- as an example of a conversational land mine. Whether at home or in the workplace, the best way to get at the subtext is to simply ask the other person, he concludes.

View Full Article in:

Harvard Business Review online

Published in Brief: