But what are they really saying?

07/26/2010 | Harvard Business Review online

Beware the unspoken subtext of a conversation, Peter Bregman writes. He recounts a tense request with his wife -- ostensibly about packing a bottle of shampoo -- as an example of a conversational land mine. Whether at home or in the workplace, the best way to get at the subtext is to simply ask the other person, he concludes.

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