Agency owner discusses common industry myths

07/26/2013 |

The belief that the golden age of travel distribution has passed is just one of many myths lingering in the travel agent industry, Casto Travel President and Chief Operating Officer Marc Casto said during the Blue Sky Symposium hosted by ASTA's Young Professionals Society. Today's travel agents are "in a better position because we're working with engaged partners, as opposed to command and control," Casto said. Casto discussed a few more industry myths, such as the view of travelers contacting agents to buy a product, and the belief that all suppliers hate travel agents.

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