Publix's mantra: Service, quality and price

07/26/2013 | Forbes

Employee-owned Publix Super Markets, thought to be the nation's most profitable grocery chain, makes service its top priority, followed by quality and price, President Todd Jones says. While discounters Wal-Mart Stores and ALDI are creating competition in Florida, Publix's home state, CEO Ed Crenshaw says the company's compensation system gives employees incentive to do "everything they can to serve that customer."

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