Survey: Customer satisfaction with hotels on the rise

07/27/2005 | CNN · BusinessTravelNews.com

A new survey shows satisfaction among hotel guests to be on the rise, despite higher costs, compared to figures from 2004. Three Hilton Hotels brands received the highest rankings in three of the survey's six categories: Hilton Garden Inn received the highest rating in the mid-scale full service category; Hampton Inn & Suites scored No. 1 in the mid-scale limited service segment; and Homewood Suites led the way in the extended stay category.

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