Ending a client relationship sometimes is necessary, insiders say

07/27/2010 | TravelMarketReport.com

Severing a relationship with a client is a difficult step to take, but sometimes, particularly when the relationship is hindering the agent's capabilities, it's a necessary move. "A travel agent can only take so much grief from a client," said Linda Cahill of Travel by Land or Sea. "We have to learn when it is time to let them go."

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