Survey: Hotel guest satisfaction climbs in 2010

07/27/2010 | CNN

Guests' overall satisfaction with hotels has improved in the past year, with room rates, the reservations process and room quality getting favorable reviews, according to a hotel guest satisfaction survey from J.D. Power and Associates. The survey also indicated 58% of hotel guests now book their room online, a small increase over last year, and the top named must-have amenities include wireless Internet access, complimentary breakfast, bedding and pillow choices, pillow-top mattresses and free parking.

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