Use nonverbal cues to make your case

07/28/2010 | Forbes

Body language can be a powerful management tool, Nick Morgan writes. Try mirroring your colleague's body positioning or, if they're being adversarial, try moving so you both face the same direction. "These gestures won't remove the need for hard verbal bargaining, of course, but they can begin to defuse tense situations more easily," Morgan notes.

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