5 ways to pick fights productively

08/3/2010 | Harvard Business Review online

The best bosses encourage conflict rather than shying away from it, writes Robert Sutton, but they know how to do so in ways that trigger engagement and frank debate rather than rancor and lingering resentment. To harness the power of a good fight, try creating safe spaces for brainstorming, then dedicate time slots when people are encouraged to critique and push back against one another's ideas.

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Harvard Business Review online