British Airways looks to reassure wary travelers

08/6/2008 | Wall Street Journal (free content), The

T5, the new British Airways terminal at London's Heathrow Airport, has developed a reputation for lost bags and delayed flights. In a bid to counter this perception, British Airways is running daily ads touting the previous day's performance in terms of check-in times and on-time departures and arrivals.

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Wall Street Journal (free content), The

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