Cheesecake Factory restaurants serve more than 80 million customers each year, with substantial portions of made-fresh foods at affordable prices -- can the chain and others like it teach big hospitals a thing or two? Surgeon and writer Atul Gawande explores the question in this piece that goes behind the scenes at Cheesecake Factory to uncover the chain's secrets to success.
What can big hospitals learn from the Cheesecake Factory?
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