What can big hospitals learn from the Cheesecake Factory?

08/6/2012 | New Yorker, The

Cheesecake Factory restaurants serve more than 80 million customers each year, with substantial portions of made-fresh foods at affordable prices -- can the chain and others like it teach big hospitals a thing or two? Surgeon and writer Atul Gawande explores the question in this piece that goes behind the scenes at Cheesecake Factory to uncover the chain's secrets to success.

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