What hospitals can learn from the Cheesecake Factory

08/7/2012 | New Yorker (free content), The

The Cheesecake Factory's business model works because it borrows innovations from high-end restaurants, adds economies of scale and uses rigorous quality-control systems to keep down costs without compromising the dining experience, writes Atul Gawande. Similar strategies one day could help hospitals provide quality care without breaking the bank. "The Cheesecake Factory model represents our best prospect for change," Gawande writes.

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New Yorker (free content), The

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