Insurers work to fill consumer knowledge gap

08/7/2013 | National Public Radio

Only 14% of respondents in a recent survey understood common health insurance terms such as deductible, copay and co-insurance, and only 11% were able to accurately calculate their cost for a four-day hospital stay. The lack of general understanding about how health insurance works keeps people from taking advantage of incentives designed to lower costs, the lead researcher said, but insurers are working to expand Americans' health literacy.

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