Social media gives patients a say in quality improvement

08/10/2010 | Boston Globe (tiered subscription model), The

Social media offer patients a chance to become engaged in the process of improving health care quality, says Baystate Medical Center researcher Dr. Tara Lagu. She says consumer-rating sites allow patients to give feedback on what hospitals and doctors are doing right and wrong, which can prompt improvements.

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Boston Globe (tiered subscription model), The

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