Hotel gift shops giving way to more profitable, exciting boutiques

08/10/2011 | New York Times (tiered subscription model), The

The days of cramped, forgettable hotel gift shops are numbered as chain owners turn to high-end boutiques for products geared for the serious shopper. "Shops are one of the remaining opportunities hotels have for people to say 'This place is different, better, cleverer and more exciting than I expected,'" said Bjorn Hanson, a dean at the Preston Robert Tisch Center for Hospitality, Tourism and Sports Management.

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New York Times (tiered subscription model), The

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