New app cuts out lengthy customer-service hold times

08/11/2011 | New York Times (tiered subscription model), The

A new application for iPhones and Android-based phones promises to eliminate the need for users to wait on hold for customer-service representatives at several companies. Users of the FastCustomer app choose the company they need to deal with from a list. The app makes contact with a live person and then notifies the user when help is on the line.

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New York Times (tiered subscription model), The

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