Ways to manage troublemakers in the workplace

08/11/2011 | CIO.com

Workplace drama often can be traced to one of four types of people: complainers, cynics, controllers and caretakers, according to team-building guru Kaley Klemp. She offers advice for identifying the troublemakers on your team as well as some advice for neutralizing their negative behaviors. In some cases, managers need to set expectations and spell out consequences, she says.

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