Finding solutions for lost bags

08/13/2009 | Wall Street Journal, The

From scribbling skycaps to jammed conveyor belts, there are almost as many reasons for mishandled bags as there bags themselves. Airlines can tweak systems and invest in technologies, but part of the problem is beyond their control. Security issues, customs issues and airport restrictions can play a role in up to 24% of lost-bag situations, according to a recent study.

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