Pharmacy chains take different tacks for online chat strategy

08/13/2010 | CBS News

Walgreens and Rite-Aid launched services this month that allow customers to chat online with their pharmacists, with each retailer taking a different approach. At Walgreens, online pharmacists have access to medical records on the chain's customers, while Rite-Aid's chats are limited to recommendations based only on the information customers opt to share during the conversation.

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