CalNENA report: Many 9-1-1 calls do not show caller location

08/13/2013 | Los Angeles Times (tiered subscription model)

Only from 20% to 49% of 9-1-1 calls from wireless carriers gave dispatchers the caller's location, according to a CalNENA report that analyzed more than 3 million calls from five California areas. "The public has an expectation when they call 9-1-1 that we know where they are," said Danita Crombach, president of the California NENA chapter. "That just isn't the case with wireless anymore." T-Mobile plans to review the report.

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