ER navigator program links patients to primary care doctors

08/13/2013 | Post-Standard (Syracuse, N.Y.), The

St. Joseph's Hospital in Syracuse, N.Y., uses navigators to steer nonurgent patients away from the emergency department, a policy that has connected more than 500 patients with primary care physicians since April. Data show almost 80% of patients have kept follow-up appointments with the physicians, many of whom are part of St. Joseph's primary care practices and Family Medicine Center.

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Post-Standard (Syracuse, N.Y.), The

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