Should you monitor customer returns?

08/13/2013 | FindLaw

Monitoring customer returns can help your business spot suspicious behavior and develop effective policies, writes Aditi Mukherji. However, some customers may have privacy concerns about this sort of tracking. "Some retailers are open about their tracking policies, but others aren't conspicuous at all," Mukherji writes. "The lack of uniformity among retailers could potentially spell legal trouble for companies that lack transparency."

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