Members pressure NBTA to support passenger-rights legislation

08/14/2009 | Travel Agent Central

The National Business Travel Association has changed its stance on passenger-rights legislation after feeling the heat from the group's members and the broader business-travel industry. "For years the business-travel industry believed the airlines and the federal government would work together to fix the problems that led to excessive tarmac delays, but enough is enough," said Kevin Maguire, president and CEO at NBTA. "When we've got travelers stuck on planes sitting on the tarmac overnight, it's clear the problem has spun out of control and legislation is the best solution."

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