More workers are dealing with rude, angry customers

08/15/2010 | Miami Herald (free registration), The

The JetBlue employee who exited a plane via the aircraft's slide after an argument with a passenger isn't the only worker who is fed up with irate and rude customers, experts say. Other workers cite similar run-ins. "There's so much more pressure, so much more tension," says one.

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Miami Herald (free registration), The

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