IPads let flight crews personalize the traveler's experience

08/17/2011 | Opodo Travel News (U.K.)

British Airways has improved customer service, saved paper and personalized the travel experience by arming its flights crews with iPads. "The iPad is already allowing us to offer a more personalized onboard service, but the possibilities for future development are endless," said Bill Francis, the airline's head of in-flight customer experience.

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Opodo Travel News (U.K.)

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