Business Process Outsourcing -- The Next Wave


eMarketer finds that business processes are the next wave of offshore outsourcing, as addressed in an upcoming report on the topic. Delegates attending the 2004 International Data Corporation Outsourcing Forum, when asked whether their organizations outsourced any functions to external service providers, selected Information Technology by a large margin over all other outsourced operations. However, respondents to the survey indicated that over the next three to five years business processes in the human resources and finance & accounting areas would likely surpass IT outsourcing in growth potential. A focus on core competencies, lower-cost telecommunications and modularized and powerful back-office software applications are all behind the rising interest in business process outsourcing.

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