Crisis-management tips from the Chilean mine disaster

08/18/2011 | MIT Sloan Management Review (free content)

When 33 miners were trapped underground in Chile last year, Mining Minister Laurence Golborne took charge of their rescue -- and two months later, they all stepped out into the sunlight. Golborne insisted on transparency with families and the public; retaining personal responsibility while delegating key decisions to more experienced experts; and multiple rescue methods in parallel to hedge the risk of any one method's failure.

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MIT Sloan Management Review (free content)

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