Airlines feel instant sting of frustrated passenger tweets

08/19/2009 | Reuters

Fuming airline travelers are finding they can be heard by using Twitter to vent their frustrations about flight delays, lost luggage and other issues. Twitter, Facebook, YouTube and other sites are becoming the latest front in the public relations battle for airlines. "It's almost an underground rage factory," said Terry Trippler, at "Rarely, I see Twitter messages praising an airline. It's usually attacking an airline."

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