Expert: Hospitals should use social media to its full potential

08/19/2010 | HealthSystemCIO.com

Social-media tools such as podcasts and Youtube videos provide a cost-effective means for hospitals to boost communication with patients and staffers, writes expert Paul Roemer. By leveraging the technology, problems related to billings, payments and insurance claims also can be resolved or mitigated, resulting in improved patient satisfaction and better business, he writes.

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