When Web denizens attack, a social-media policy can help

08/19/2010 | Small Business Trends

If someone attacks your business with their comments online, it's important to quickly develop and implement a strategy for dealing with it and make sure all of your employees know the plan so they don't act individually, writes Janet Meiners Thaeler. She gives three possible responses and urges business owners not to retaliate -- no matter how badly they want to.

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